Shipping policy
SHIPPING TERMS & CONDITIONS
I acknowledge that the charge for motor freight is only an ESTIMATE. If additional costs are required, Action Based Learning will contact me BEFORE processing my order fully.
LTL FREIGHT
Most orders ship via a common LTL carrier on a non-stackable pallet. LTL Freight costs will be calculated and included on your official quote in advance of placing your order for large items.
All freight quotes include liftgate service and limited access delivery (covers schools and commercial facilities). Any additional requests such as inside delivery or delivery appt required must be requested by customer in advance of placing the order.
DELIVERY
The customer will be provided tracking information (located on the invoice) the day the order is shipped. The delivery date provided by the carrier is an estimated date of delivery and not guaranteed. For specific date and time customer must request "delivery appt" at the time the order is placed.
Liftgate service is included, and ensures the truck is equipped with a hydraulic lift that lowers freight from the truck to the curb or street. Customer is required to unpack and bring inside the facility (unless inside delivery is requested in advance). Driver requires receiver to sign for delivery. CUSTOMER MUST INSPECT THE ITEMS PRIOR TO SIGNING FOR DELIVERY. PLEASE NOTE, IF ANY VISIBLE DAMAGE TO BOX OR EQUIPMENT IS NOTICED, CUSTOMER SHOULD REFUSE SHIPMENT. BY SIGNING FOR THE DELIVERY, THE CARRIER IS NO LONGER RESPONSIBLE FOR ANY POTENTIAL DAMAGES TO EQUIPMENT THAT MAY OCCUR.
What to do when the shipment arrives:
● Inspect the freight for obvious signs of damage on all sides. This may include tears, scratches, holes, dented-in corners, or an overall disheveled appearance. Note all incidences on the delivery receipt and take photos of the damage.
● Compare the number of handling units to the number listed on the bill-of-lading and the delivery receipt.
● Verify seal/shrink-wrap is intact.
● If the condition and the quantity of your freight is acceptable, sign the delivery receipt. A signed delivery receipt with no exceptions is defined as a “clear delivery.” This means there was no damage or shortage associated with this delivery.
● The recipient should then open and assemble all items to verify that no concealed/ unseen damage occurred during shipping. If items are found to be damaged, the recipient must notify ABL at service@kidsfit.com within three business days of delivery.
What to do if the freight/packaging is damaged or short:
You are required to inspect the shipment upon delivery. Damages or shortages must be noted on the receiving documents at the time of delivery. The shipper and/or the carrier reserve the right to inspect claimed damages or shortages. Report any damage or shortage to the carrier and ABL immediately and send ABL photos of damages to service@kidsfit.com If you fail to notify ABL within three business days in accordance with these requirements, you will not be entitled to reject the goods and will be deemed to have accepted the goods. ALL DAMAGE CLAIMS MUST BE MADE WITHIN THREE BUSINESS DAYS OF DELIVERY.
● If the freight has major damage to the containers, cartons, or packaging and the product inside is obviously not salvageable, refuse the delivery. Make sure all information is properly outlined on the delivery receipt and take pictures. Immediately notify Action Based Learning via service@kidsfit.com
● If the shipment has minor damage and the product inside looks acceptable, accept the shipment, but note the damage on the delivery receipt (DR) in the presence of the driver. If cartons or product packaging is torn or crushed, open the product while the driver is present to give him/her visibility. Notating packaging defects is not always acceptable from a claim’s perspective. This documentation assists in the claims process and creates a stronger case for reimbursement. If you fail to notate damage on the DR, it becomes harder to prove that the damage occurred while in the carrier’s possession.
● If damage to the product is found after opening (concealed damage) - Take pictures of the damaged product and save the damaged product and packaging.
● If the pallets have been shrink-wrapped and the shrink wrap/packaging has been tampered with, note on the delivery receipt “shrink-wrap not intact.”
We suggest you place all damaged shipments received in a predetermined area. The claims process may require onsite inspections from the carrier and retention of the shipment until the claim is resolved.